Terms of Service

1. Agreement and eligibility

These Terms of Service (the Terms) are a legal agreement between Broomerr Media Ltd (Broomerr, we, us or our) and the person or business purchasing or using Astrabotix (you or the Customer). Astrabotix is a sub-brand of Broomerr.

By accepting these Terms, creating an account or using the service, you confirm that:

• you are at least 18 years old;
• you are acquiring and using Astrabotix wholly or mainly for business or professional purposes, and not as a consumer;
• the information you provide is accurate; and
• if you act for a company or another person, you have authority to bind them.

Your order page, checkout confirmation or other written order details form part of this agreement. If they conflict with these Terms, the specific order details control only for the commercial item in conflict, such as price, included quota or access period.

2. The service

Astrabotix is a hosted platform for creating and operating AI Apps, AI Bots, Knowledge Hubs and Launchpads. It includes supported tools for prompts, structured inputs, uploaded knowledge, website embeds, access controls and usage controls. Features described as planned, preview, beta or coming soon are not part of the contracted service until made available to your account.

A Launchpad packages access to existing AI Apps and AI Bots. It does not create a separate AI runtime. External checkout, payment processing and automatic payment-to-access provisioning are not included unless expressly stated in your order or identified as a live Astrabotix feature.

3. Licence and client work

Subject to these Terms and your applicable order, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use Astrabotix for your business during the applicable access period.

Your licence permits you to:

• build AI Apps, AI Bots and Launchpads for your own business or as part of work you perform for clients;
• charge clients for your strategy, configuration, content, implementation and related services;
• charge end users for access to a product or service that uses your published AI Apps or AI Bots; and
• use the branding controls made available within Astrabotix.

Your licence does not permit you to:

• resell, sublicense, rent, transfer or give away your Astrabotix licence or account;
• sell or transfer an AI App, AI Bot or Launchpad as standalone software outside your account;
• offer Astrabotix, its builder or its hosted runtime as your own white-label software service;
• remove, obscure or misrepresent Astrabotix attribution where the service displays it;
• give a client or other person access to the builder through your login; or
• copy, reverse engineer or create a competing service from protected parts of the platform, except to the limited extent that applicable law does not allow that restriction.

Permitted branding of a customer-facing experience does not grant white-label, resale or ownership rights in the Astrabotix platform. A client that needs builder access must obtain its own licence.

4. Accounts and security

Each licence covers one account for one licence holder. You must not share the account or its password. You are responsible for activity carried out through the account, keeping login details and provider credentials secure, and telling us promptly if you suspect unauthorised access.

You must provide and maintain a working account email address. We may use it for security, service, contractual and support communications.

5. AI providers, tools and operating costs

Astrabotix uses a Bring Your Own Key model for supported AI providers. You connect your own provider account and authorise Astrabotix to send relevant prompts, instructions, knowledge context, tool results and conversation content to the provider you select.

Provider API charges are separate from your Astrabotix price and are billed under your agreement with that provider. Zero Token Markup means Astrabotix does not add a markup to supported provider token charges. It does not mean AI usage is free or unlimited.

You are responsible for your provider account, its terms, available credit, models, rate limits, data settings and charges. Provider pricing, availability and behaviour can change independently of Astrabotix. Optional tools such as web search and URL fetching may also send a query or requested URL to the relevant external service or website.

6. Content and intellectual property

Your content

You retain your rights in prompts, instructions, documents, branding, input definitions and other material you upload or create (Customer Content). You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Content only as reasonably required to provide, secure and support the service and comply with law.

You confirm that you have all rights and permissions needed for Customer Content and for personal information submitted by you, your clients or end users.

Astrabotix and templates

We and our licensors retain all rights in Astrabotix, including its software, runtime, design, documentation, branding and system templates. You may use supplied templates within permitted Astrabotix projects for yourself and clients, but may not redistribute, sell or publish a template as a standalone template or source asset.

AI-generated output

As between you and us, and to the extent the law permits, you may use output generated for you through the service. We do not claim ownership of that output. AI output may not be unique, may resemble output provided to others and may not qualify for intellectual-property protection. Provider terms may also apply.

Feedback

If you voluntarily provide suggestions about Astrabotix, we may use them without restriction or payment, but we will not identify you publicly without permission.

7. Acceptable use

You must use Astrabotix lawfully and responsibly. You must not use the service to:

• break the law, infringe rights, deceive, defraud, harass or cause harm;
• create, upload or distribute unlawful, malicious, exploitative or infringing material;
• collect personal information without an appropriate lawful basis and clear privacy information;
• process special-category, highly sensitive or regulated information unless you have established all required safeguards and we have agreed in writing where necessary;
• make solely automated decisions with legal or similarly significant effects without appropriate legal review and safeguards;
• circumvent quotas, rate limits, access controls, domain controls or security measures;
• probe, scan, overload, disrupt or gain unauthorised access to the service or another account;
• introduce malware or use automated extraction in a way that harms the service; or
• misrepresent AI output as verified fact or professional advice where that could cause harm.

You are responsible for the behaviour and lawful use of the experiences you publish, including reasonable testing, moderation, instructions, warnings and end-user terms appropriate to the use case.

8. AI output and customer responsibility

AI-generated content can be inaccurate, incomplete, outdated, biased, offensive or unsuitable. Knowledge grounding and web tools may improve relevance but do not guarantee correctness. You must review and test outputs before publication or reliance.

Astrabotix and experiences built with it are not substitutes for legal, financial, medical, tax, compliance or other regulated professional advice. You must not rely on AI output alone for high-stakes or safety-critical decisions. You remain responsible for your prompts, configurations, source material, published claims and use of output.

9. Plan limits and fair operation

Your order identifies the quotas and features included in your plan. Unless the order expressly says otherwise:

• AI Apps and AI Bots share the applicable Apps/Bots quota;
• Launchpads have a separate Launchpad quota;
• each item counts whether it is draft, published, active or inactive; and
• permanently deleting an item restores the corresponding slot.

Rate limits, lifetime end-user run limits and domain controls help manage misuse and cost exposure but cannot guarantee a particular spend or prevent every unauthorised request. You are responsible for monitoring your provider usage and charges.

10. Payment, founders access and refunds

Payment

Prices, taxes, currency and payment schedule are shown at checkout or in your written order. Payment may be collected by an external checkout provider. You authorise that provider to process the transaction under its own terms. We do not store full payment-card details in the Astrabotix application.

Founders lifetime access

Where your order states lifetime access, access lasts for the commercial lifetime of the Astrabotix product while Broomerr Media Ltd continues to operate it. It includes updates and improvements made generally available to Astrabotix under the founders tier, but does not necessarily include separate future products, third-party services or separately priced add-ons.

Lifetime access remains subject to these Terms, including acceptable use, plan limits and our right to suspend or terminate for material breach. It is not a promise that the product, any provider or any individual feature will exist indefinitely.

Performance-based refund policy

We do not offer refunds solely because you change your mind, decide not to use the service or do not achieve a hoped-for result. If a documented Astrabotix feature included in your order materially fails to perform as stated, you must contact support@astrabotix.com, describe the failure and provide enough information for us to reproduce it. You must allow us a reasonable opportunity to investigate and fix the issue or provide a reasonable workaround.

If we confirm that the included functionality cannot be provided, we will issue a full refund and end the associated licence. A refund is not due for AI output quality, provider downtime or pricing, lack of provider credit, unsupported use, customer or client configuration, third-party services, failure to follow documentation, or results such as revenue, leads or conversions. Nothing in this clause limits a right or remedy that applicable law does not allow us to exclude.

11. Availability, support and changes

We aim to provide a reliable service, but do not promise uninterrupted, error-free or permanently available operation. Maintenance, security work, internet failures and third-party provider incidents may affect availability.

Standard support is provided through support@astrabotix.com. Unless a separate written service-level agreement says otherwise, support response and resolution times are targets rather than guarantees.

We may improve, replace or discontinue features where reasonably necessary for security, law, provider compatibility or product development. We will try to give reasonable notice of a material reduction to paid core functionality where practicable.

12. Data protection and customer data-processing terms

Our Privacy Policy explains how we handle personal information for our own account, security, support and business purposes.

When we process personal information contained in Customer Content solely to provide the service on your instructions, you are the controller and we are your processor. This includes information submitted by your clients, Launchpad members, leads and end users through your published experiences. The following terms form the data-processing agreement between us:

Processing details

• Subject matter and duration: providing and supporting Astrabotix for the term of your account and the agreed deletion period.
• Nature and purpose: hosting, organising, retrieving, transmitting, generating, displaying, securing, backing up and deleting data as needed to operate the configured experience.
• People: your staff, clients, prospects, Launchpad members, leads, website visitors and other end users.
• Data: names, email addresses, identifiers, IP addresses, device and usage information, form inputs, prompts, conversations, uploaded content, access records and any other personal information you choose to process.

Our processor commitments

We will:

• process the data only on your documented instructions, including these Terms and your use and configuration of the service, unless UK law requires otherwise;
• ensure people authorised to process the data are bound by confidentiality;
• maintain technical and organisational security measures appropriate to the risk;
• notify you without undue delay after becoming aware of a confirmed personal-data breach affecting your Customer Content;
• provide reasonable assistance with data-subject requests, security obligations, impact assessments and regulator consultations, taking account of the processing and information available to us;
• make information reasonably necessary to demonstrate compliance available to you and permit a reasonable audit no more than once in a twelve-month period, unless a regulator or confirmed incident reasonably requires more;
• tell you if, in our reasonable opinion, an instruction infringes applicable data-protection law; and
• delete or return Customer Content at the end of the service as described in the Privacy Policy, unless law requires retention.

Sub-processors and international transfers

You give general authorisation for us to use sub-processors needed to host, email, secure and support Astrabotix. The application and its email service are currently hosted in the United States. We will require sub-processors to protect personal information under written terms appropriate to their role and will use a lawful transfer mechanism where required. We will give reasonable notice of a material new category of sub-processor so you can raise a reasonable data-protection objection.

You also instruct and authorise us to transmit relevant data to the supported AI provider you connect and to optional external tools you enable. Because the AI provider account is selected and controlled by you, you are responsible for reviewing its data terms and configuring it appropriately.

Your controller commitments

You are responsible for deciding what end-user data to collect, establishing a lawful basis, providing required privacy information, responding to rights requests, configuring appropriate retention and access, and ensuring your instructions comply with law. You must not instruct us to process data that you do not have the right to process.

13. Suspension and termination

You may stop using the service at any time, but payments are non-refundable except under the refund clause or where law requires otherwise.

We may suspend access immediately where reasonably necessary to address a security risk, unlawful activity, provider threat, non-payment or material breach. Where the issue can be remedied, we will normally tell you the reason and give you a reasonable opportunity to correct it. We may terminate the account if the breach is serious, repeated or not corrected.

On termination, your licence ends and you must stop using the service. Clauses intended by their nature to continue—including intellectual property, payment, confidentiality, liability, data protection and governing law—will survive. Customer Content is handled under the retention section of the Privacy Policy.

14. Warranties and liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to that:

• the service is provided on an “as available” basis and implied warranties are excluded to the fullest extent permitted by law;
• we are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings, goodwill or data, or for losses caused by a provider, external tool, customer configuration or unlawful use;
• you are responsible for maintaining copies of important source content and outputs; and
• our total aggregate liability arising from the service will not exceed the amount you paid for the affected Astrabotix licence during the twelve months before the event giving rise to the claim, or, for a one-time licence, the amount paid for that licence.

These limits apply to the fullest extent permitted by law and reflect that provider usage charges and your downstream products, clients and claims are outside our control.

15. General terms

We may update these Terms to reflect legal, security or service changes. We will provide reasonable notice of material changes through the service or by email. Continuing to use the service after the effective date means you accept the updated Terms; if a material change substantially disadvantages an existing paid term, contact us before it takes effect.

You may not assign or transfer this agreement or licence. We may assign it as part of a genuine sale, reorganisation or transfer of the Astrabotix business, provided the successor remains bound by it. Neither party is responsible for delay caused by events beyond its reasonable control.

If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. These Terms and the incorporated order and Privacy Policy are the entire agreement about the service and replace earlier discussions about it.

English law governs this agreement, and the courts of England and Wales have exclusive jurisdiction.

16. Company and contact details

Astrabotix is a sub-brand of Broomerr Media Ltd, a company registered in England and Wales under company number 14908738.